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Returns policy

If you aren't 100% happy with your pillow, we are proud to offer a full refund policy. No tricky small prints, no hidden costs.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it in. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

To facilitate your return, please access our returns portal before following the guidance online.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@sleep-easy.store.

Exchanges


We are happy to replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@sleep-easy.store and we will review your request.